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A Little Encouragement goes a Long
Way
Giving encouragement to team members can help
them boldly face challenges. Here’s a story told by
Frank, a cement plant worker:
A few years ago, my supervisor fell ill and I was
asked to lead the team, starting with this morning’s
huddle. I was nervous. I had worked at the
company for many years, but I was a team member,
not a team leader.
Before the huddle, the site manager,
Jon, came over and said, "Frank, you know the ins
and outs of this plant. You know everyone on the
team and they trust you. I know you have the
ability and the courage to lead them, and you have
my total support as you learn."
Jon’s words changed my life. That small bit of
encouragement gave me the nerve to "go for it" and
give my best effort in leading the team.
That was a few years ago. Today, I am a plant
manager for the company and have 120 people
reporting to me. To this day, I thank Jon for his
words.
If encouragement produces such great results, why
don’t we do it more often? Because it's scary. At
that crucial moment, it would have been easier for
Jon to:
- Downplay the challenge (It’s no big deal, just
get in there and do it.)
- Minimize the situation (Don’t worry, your
supervisor will be back in a few days.)
- Sit on the sidelines and just watch how
Frank did.
Instead, Jon took a few moments to authentically
encourage Frank. And it radically changed Frank’s
life and also supported the company.
Everyone has views about what they can and can
not accomplish. These views help us be realistic and
succeed. But these views can also limit us and stop
us from taking on challenges that are actually within
our reach. When we offer encouragement, it might
not change a life as it did with Frank, yet it will help
our teammates step out on the dance floor and give
it their best.
Action:
When a team member is struggling or uncomfortable
taking an action, don't downplay the challenge, look
for a way to authentically encourage them to
take a risk and move forward. At those crucial
moments, make the choice to:
- Acknowledge the challenge they face.
- Remind them of their deeper commitment, their
passion, or what makes them proud.
- Point out their strengths, characteristics, or
abilities that you believe will help them succeed.
- Let them know you support them and are a
stand for their success.
The results may surprise you. I know that I wouldn't
be where I am today if people didn't encourage me.
Would you?
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Key Action: |
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When a team member is
struggling, don't downplay the challenge. Look for a
way to authentically encourage them to
move forward.
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